Trading Platform

We offer the multi-asset Metatrader 5 (MT5) platform on various devices that supports manual and automated trading with the use of Expert Advisors (EA).

We provide the following:
- MT5 Desktop for Windows and Mac.
- MT5 Webtrader
- MT5 Android
- MT5 IOS

You can download the MT5 Desktop for Windows in your Portal by clicking on the MT5 icon for Windows, or by visiting Platform page and clicking on the MT5 Desktop icon.

Yes you can by installing more instances to a different location. When you click download MT5 for Desktop click on settings. You can click browse and select a different folder or you can add an extension to C:\Program Files\HatioLTD MT5 Terminal such as C:\Program Files\HatioLTD MT5 Terminal 2. Then click next to finalize the installation of the additional instance.

You can go directly to your device store, or you can select the relevant device within your Portal, click on the MT5 icon at the bottom of the Portal, and select the relevant device store.

Android users can search for the MT5 platform within the Play Store and click on 'Install' and then click 'Accept'.

iOs users can search for the MT5 platform within the App Store and click 'Get'.

Once you install the MT5 Platform on your device, type 'Hatio Ltd' in the 'Find Broker' search area. HatioLtd-Live will appear. Click on it, enter your login information, password, and select HatioLtd-Live for the live server or HatioLtd-Demo for the demo server.

It means that your Login information or Password is incorrect.

For a Live Trading Account please select 'HatioLtd-Live' server.

For a Demo Trading Account please select 'HatioLtd-Demo' server.

You can find your login and password details in the email you received when opening the trading account. If you cannot remember the password and cannot locate the email you can always just reset the password from your Portal. Go to the MT5 trading account in your Portal, go to Settings and choose to reset the password. You will receive an email with the new password where you can keep it secure for reference.

For Desktop and Web Trader: 
1. Select the 'Log in to Trade Account' option in the File menu after opening your Platform.
2. Enter your Login information and Password.
3. Select the relevant server and click Login OK.

For Android/IOS:
1. Search for 'HatioLtd' in the 'Find Broker' search area.
2. Select HatioLtd-Live.
3. Enter your Login information and Password.
4. Select the relevant server and click Login.

No. Your Client ID is different than the MT5 login information.

When you login for the first time in the platform by default it only shows 10 instruments. If you wish to add more click to add more by scrolling at the bottom of the Market Watch window (+ click to add...), search for the trading pair and press enter. If you wish to see all the instruments available simply right click on Market Watch and select 'Show All'.

You can right click on any chart and select 'One Click Trading'. A small trading window will appear on the upper left corner of the chart where you can enter the volume and then Sell or Buy with a single click.

Follow the steps below:

1. Save your Expert Advisor in the Experts folder in the MT5 directory on your computer. This is usually found under C:\Program Files\MetaTrader5\MQL5\Experts\Advisors
2. Restart MT5
- The Expert Advisor file should appear in the navigator window in MetaTrader
3. Click on it and drag it onto a chart of the currency that you’d like the EA to trade on
4. In the “Properties” window that comes up, tick 'Allow Auto trading'
-Navigate to Tools -> Options -> Expert Advisors tab
- Tick 'Allow automated trading'
- Click 'OK'

You should now be able to see a symbol with a green circle in the top right corner of your chart to show that you have activated your EA correctly.

You can do so by applying one of the following methods:

1. Log in to your platform and navigate to the Insert tab on the upper menu, hover over Indicators and select the Indicator you want to add. Then confirm the properties on the Indicator in the next window and click 'OK'.
2. Log in to your platform, go to View Menu tab and choose 'Navigator' if not already visible. Click on the + sign on Indicators to expand all options. Select, drag and drop the Indicator you wish to add on to any chart. Then confirm the properties on the Indicator in the next window by clicking 'OK'.

There are a number of reasons why you may be unable to log in to your platform. These could be: 

1. Your login details are incorrect. Please ensure that you entered the correct details.
2. You selected the wrong server. Please ensure you have selected HatioLtd-Live for a real trading account and HatioLtd-Demo for Demo Trading Account.
3. The MT5 trading platform you are using is not CryptoGT's platform. Please ensure you download the platform from our website or your secure area (Portal).
4. You have internet issues. Please ensure that you are connected to the internet.

If you still face issues you can contact us for immediate support. Please remember any screenshots you may be able to provide us would help in identifying the issue.