Trading Questions

24/7. Our platform allows for trading on cryptos every hour of every day. In some cases we may have some scheduled maintenance for various reasons such as the upgrading of server software or the upgrading of trading software. We aim to announce any maintenance down-time prior to its initialization.
Yes. Through your Trader Room you can create as many demo and real accounts as you need, in any of these base crypto currencies: Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dash, Monero and Ripple.
Very simple. Through your Trader Room you can instantly exchange between your cryptos. You can exchange from and to any of the following cryptocurrencies:
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Dash
  • Litecoin
  • Monero
  • Ripple
200. We are the only dedicated crypto trading broker in the world who offers this leverage.
We offer 38 trading pairs on cryptos. Please visit the Cryptos page for a full list of the trading pairs we offer.
Due to the high leverage we offer, we do not currently allow trading on robots and expert advisors on our platform. However, very soon, we will have a new account type, specially created to work with Expert Advisors. If you are interested to know when we release this, please click here and send us the ready-made email. We will notify you once the Expert Advisor Special Account Type is released.
Our crypto feed is one of the most reliable in the crypto trading world. We get our feed from 7 major crypto exchanges and aggregate the prices to give the fairest values to our clients. In addition we maintain backup feeders, so if for unlikely reason the main feeder goes down, the backup feeder kicks in to continue providing prices to our clients.
Regarding the number of lots entered on MT5, there are cases where the number of lots entered is changed when another currency pair is displayed after displaying charts of other currency pairs.

Please make sure that the order lot number is correct before ordering.
The time displayed on MT5 is GMT + 3.
This is due to the time of the country in which the server is managed.
No. We use the zero cut method and there is no additional certificate.
No, CryptoGT allows you to trade with more currency pairs.
If you would like to change the leverage, please email the following to customer support.

【Leverage change request】
Trading Account ID:
Desired leverage multiple: (1 x 5 x 10 x 25 x 50 x 100 x 200 can be selected)

If the position is held at the time of the change of leverage, the change process of MT5 can not be performed, so we are sorry to trouble you, but please prepare for the cancellation of the position of the trading account (MT5).
There are several limit ordering schemes available in our company.

Please check the following, as there is an order restriction for each.

"Buy Limit" ... Please set the "price" of the buying order with a value lower than the current price.
"Sell Limit" ... Please set the "price" of the selling order with a higher value than the current price.
"Buy Stop" ... Please set the "price" of the buying order with a higher value than the current price.
"Sell Stop" ... Please set the "price" of the selling order with a value lower than the current price.
"price" is the order price (= price to start the position).
In our company, there is a possibility that slippage may occur if there are sudden price fluctuation or lot number.
The above may occur in the same way even with limit orders.
The Price Feeder to our CryptoGT gets its price from the exchange considered to be the most stable in the Crypto currency trading market.

We average the prices obtained from the seven exchanges and carry out price postings on the platform in the most fair manner.

In addition, we are fully equipped with backup, so even if the server goes down, we can continue to post and offer prices even if we can not offer prices from our main price feeders.
For Crypto currency related pairs, you can trade 24 hours a day, 365 days a year.

Depending on the currency, please be aware that there are trading time restrictions.

There may be situations where you can not temporarily trade for maintenance, such as server upgrades, but we will let you know in advance, so rest assured.
Yes, double-denominated transactions are possible.
Please keep in mind that the required margin may change as the volatility changes, and a forced loss cut may occur.
In leveraged transactions, loss cut (forced settlement) occurs when the effective margin maintenance rate becomes 100% or less.

At that time, the system will forcibly settle the unsettled transactions of the user one by one until the margin maintenance rate returns to 100% or more.
If your order does not pass, the following causes may be considered.

Each order limit is different for each currency pair. For details, please refer to the handling currency pair details.

When the order lot number is less than the minimum lot number or exceeds the maximum lot number
  • Please refer to the "minimum lot" and "maximum lot" in the list.
If the price limit range for limit and stop orders is exceeded
  • Please refer to “Limit & Stops” in the list.
  • You can not place an order unless you are at a certain price than the current price.
If the total number of orders exceeds the maximum trading volume
  • Please refer to the "maximum deal" in the list.
In order to prevent the occurrence of large gaps and spreads when problems such as increased price deviation from price feeders that have been received by our company, new proprietary filters are temporarily used with our proprietary price filter system. You may not be able to order payment etc. Please wait for a while, as prices from the price feeder will return to normal once they are available. If you are unable to place an order for a long time, please let us know.
Excuse me, but from the perspective of our risk management, we can not increase the set maximum number of tradable lots.

We apologize for the inconvenience, but thank you for your understanding.
Yes. The settings for minimum lot number and maximum lot number differ for each Crypto currency pair.
You can check the number of lots for all currency pairs in the “Minimum lot” and “Maximum lot” fields on the list at the bottom of the Handling Currency Pair Details page.
In the case of CryptoGT, it indicates the number of base currency.
For example, in the case of the BTCUSD pair, one lot = 1 BTC, in line with the base currency BTC on the left.
Yes. For each trading account, leverage can be selected from 1x, 5x, 10x, 25x, 50x, 100x and 200x.
We receive two types of fees.
Spread (the difference between the selling price and the buying price)
Swap (leverage fee)
It depends on the currency pair.
Crypto currency related currency pair swap (leverage fee) occurs when your position exceeds 3:00, 7:00, 11:00, 15:00, 19:00, 23:00 (server time GMT + 3) You
[In Philippines time] 0:00AM, 4:00AM, 8:00AM, 12:00PM, 4:00PM, 8:00PM
[In Japan time] 1:00, 5:00, 9:00, 13:00, 17:00, 21:00

Risk Disclosure: Cryptocurrencies are influenced products. CryptoGT associated with foreign exchange, leveraged trading, common assets and other underlying variables, involves a high level of risk and a possibility of loss of some or all of your investment. Please consider carefully whether trading or investing in bitcoin or other cryptocurrencies is appropriate to your financial situation. Only risk capital should be used when trading or investing. You must review Terms of Service and this Risk Disclosure prior to establishing an account.

CryptoGT currently accepts only cryptocurrencies as method of deposit.