Yes, e-Wallets, MT5 trading accounts and Balances will automatically be transferred to the new Client Portal. As for the transactions history this can be requested at anytime by sending your request to Support team.
Any activity that is normally performed through the Client Portal (i.e. funding of e-Wallets, transfer-ins to MT5 Accounts, etc) will be unavailable during the upgrade process. Please therefore ensure that your account has sufficient funds to sustain any open trades and/or pending orders.
The only action that is required from your end is that you need to reset your password in order to gain access to the New Client Portal using the same email address in order for your Dashboard to include all your data.
This step will be required upon launch of the Client Portal. The sooner, the better, so that you can unlock all the upgraded features that will enhance your client journey. To reset your password, visit https://client.cryptogt.com/reset_password.
Yes, and we guarantee you that the switch will be worth it!
The New Client Portal offers additional features; these include an upgraded user interface, better security, extended functionalities, and more!
If you have registered before the 17th of October, you will be required to reset your password.
If you have registered after the 17th of October, no action is required from your side.
No, to make a new deposit, you will be required tocopy the new wallet address otherwise funds will be sent to the Old Portal instead of the New Portal. If money is transferred to a wallet that was linked to the old Client Portal open a ticket to our Support Team to resolve this issue.
