1. Do you offer multiple Trading Account Types with different trading conditions?

We currently offer only one Trading Account type. For more information visit Trading Account Info page.

2. Do you offer fixed or variable spreads?

3. What financial instruments do you offer?

4. Do you charge commission on trading accounts?

6. Is it possible that I loose more money than I deposited?

7. If I receive a bonus can I use it as margin? Can I lose it?

8. Can I change my account's base currency?

9. How can I change my MT5 trading account password?

10. What is a rollover/swap?

11. Do you apply rollovers/swaps on cryptocurrencies?

12. If I close my position before the scheduled rollover or financing time, is my position subject to the fee?

13. What time do you apply rollovers/swaps and financing?

14. Why are rollover/swap rates for Forex and Metals pairs tripled on Wednesdays?

15. How do I calculate swaps and financing fees?

16. Where can I see the swap and financing fees in advance?

17. Do you offer Netting or Hedging Accounts?

18. What are your trading hours?

20. Where is your MT5 trading server located?

21. Do you offer MT4?

22. What is your execution model?

23. What is your average execution speed?

25. When I place any type of order can you guarantee that I will receive the requested price?

26. What is Depth of Market?

27. How can I see Depth of Market?

28. What is a lot? How much is a lot?

31. Do you allow hedging?

32. What are your margin requirements (Leverage)?

33. What is the difference between Margin and Leverage?

34. How do I calculate Margin Required?

35. What is Margin Level/Free Margin and how do I calculate them?

36. What is dynamic leverage?

37. How can I open a new position?

38. How can I close a position?

39. Why does my trade always open with a negative profit?

40. Can I change the Leverage of my trading account? If yes, how?

41. What is a point and how do I calculate the point value?

42. Is there a Minimum Volume when I place a trade?

43. Why when I try to place an order Sell by and Buy by buttons are not available (greyed out) in the order window?

44. Can I use an Expert Advisor (EA)? How do I set it?

45. What is a Partial Close and how can use it?

46. Is close by function allowed?

47. Is multiple close by function allowed?

48. What is Take Profit and how can i set it?

49. What is Stop Loss and how do I set it?

50. What are pending orders and how can I set them?

51. What is a margin call and at which level is triggered?

52. What is Stop Out and at which level is triggered?

53. What are Limit and Stop Levels?

54. What does the message 'trade context busy' mean?

55. What is a trailing stop and how can I set it?

56. Why sometimes I get an error saying 'Invalid S/L or T/P when I try to place an order?

57. Why do I get an error message saying 'not enough money'?

58. What should I do if there is a problem with a specific trade?

59. Are Trading accounts automatically archived at any point?

60. Why is my take profit, stop loss or pending order not triggered? The chart shows that it reached the price.

61. What is a swap-free (Islamic) account?


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